Procedure for Handling of Complaints on the assessment services of Global Environment Department

JQA receives, from stakeholders relevant to an environment project of which assessment services JQA has provided, the complaints in accordance with the following procedure:

1. The complaints to be received

(1) Complaints

Complaints: Expression of dissatisfaction by stakeholders regarding the performance of JQA in relations to the assessment services, and which shall be submitted within 45 days after the date of known occurrence of the issues to be raised.

(2) Handling procedure
Flow

2. To make complaints

Any complaints shall be sent to the below address in writing (including the entry form as attached) indicating the following necessary information within 45 days after the date of known occurrence of the issues to be raised:

a. Contact (name, address, affiliation, phone number, e-mail address, etc.);
b. Organization or entity, time and site of the occurrence to be raised;
c. Content of the complaints

1) Please fill in the contact details precisely
2) In case all the necessary information has been filled in writing and that the writing has been regarded valid, then the complaints are received by JQA in due form

Address to	Planning Division Global Environment Department Japan Quality Assurance Organization 2-5-2, Marunouchi, Chiyoda-ku, Tokyo 100-8308
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