CDM (Clean Development Mechanism)

Procedure for Handling of Complaints on the assessment services of Global Environment Department

JQA receives, from stakeholders relevant to an environment project of which assessment services JQA has provided, the complaints or appeals in accordance with the following procedure:

1. Complaints

Expression of dissatisfaction by stakeholders regarding the performance of JQA in relations to the assessment services, and which shall be submitted within 45 days after the date of known occurrence of the issues to be raised.
<Handling procedure for complaints>

Flow (PDF: 117KB)

2. Appeals

The project participant's request for review by an independent panel of various decisions taken by JQA in respect of validation and/or verification functions. Formal written request for an appeal with its reason shall be made within 45 days from the date which the situation for an appeal has been recognized.
<Handling procedure for appeals>

Flow (PDF: 167KB)

3. To make complaints and appeals

Any complaints or appeals shall be sent to the below address in writing (including the entry form as attached) indicating the following necessary information within 45 days after the date of known occurrence of the issues to be raised:
a. Contact (name, address, affiliation, phone number, e-mail address, etc.);
b. Organization or entity, time and site of the occurrence to be raised;
c. Content of the complaints/appeals

  1. Please fill in the contact details precisely.
  2. In case all the necessary information has been filled in writing and that the writing has been regarded valid, then the complaints/appeals are received by JQA in due form.
  3. JQA does not disclose any personal information to a third party without the consent of the individual. In addition, please be aware that in the course of review with the writing, it may lead to identifying specific individuals in the organization or entity.
Address to Planning Division
Global Environment Department
Japan Quality Assurance Organization
1-25, Kandasudacho,
Chiyoda-ku, Tokyo
101-8555, Japan
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